Welcome to Diabmart Online Shopping Store !
This Privacy Policy describes how DiabMart ("we," "us," or "our") collects, uses, and discloses your Personal Data when you visit, use our services, or make a purchase from www.diabmart.com (the "Site"), in compliance with the Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other relevant UAE legislation.
We process your Personal Data based on your explicit consent and/or as necessary for the performance of a contract (fulfilling your orders) or compliance with legal obligations in the UAE.
We collect and process various categories of information to provide and improve our services, including Sensitive Personal Data related to your health.
| Category | Examples of Data Collected | Legal Basis for Collection |
|---|---|---|
| Contact & Identity Data | Name, email address, phone number, password, mailing address, date of birth. | Contract Performance, Consent |
| Transaction Data | Shipping details, payment information (we do not store full payment card numbers), purchase history. | Contract Performance |
| Sensitive Personal Data (Health) | Diabetes type (Type 1, Type 2), details of your medical devices (e.g., pump model, meter type), or specific medical products you purchase. | Explicit Consent (Mandatory for Sensitive Data under UAE PDPL) |
| Communication Data | Records of correspondence via email, chat, or phone. | Legitimate Interest, Contract Performance |
IMPORTANT NOTE ON HEALTH DATA: Under UAE PDPL, health data is considered Sensitive Personal Data. We will only collect and process this data with your clear, specific, and explicit consent. You may withdraw this consent at any time.
When you access the Site, we automatically collect data about your device and activity such as IP address, browser type, operating system, and pages visited.
We use and share your Personal Data for specific, lawful purposes in accordance with UAE law.
Fulfilling Orders (Contract Performance): Processing payments, deliveries, returns, invoicing.
Account & Security: Registration, access, fraud prevention (Federal Decree-Law No. 34 of 2021).
Customer Service: Responding to your inquiries and resolving issues.
We will only use your Personal Data for marketing or promotional purposes with your explicit consent.
You have the Right to Opt-Out at any time.
We share your data only as legally required:
Service Providers: Delivery companies, hosting, payment processors (bound by contract).
Cross-Border Transfer: Only if the destination country offers adequate protection or safeguards.
Legal Compliance: Government bodies or law enforcement when required.
To exercise these rights, contact us at care@diabmart.com
| Your Right (PDPL) | Description |
|---|---|
| Right to Access | You have the right to request access to your Personal Data and obtain a copy of it. |
| Right to Rectification | You have the right to request the correction of inaccurate or incomplete Personal Data. |
| Right to Erasure (Deletion) | You have the right to request the deletion of your Personal Data in certain circumstances (e.g., the data is no longer necessary for the purpose for which it was collected). |
| Right to Restriction of Processing | You have the right to request a temporary restriction on the processing of your data. |
| Right to Stop Processing | You have the right to object to the processing of your Personal Data, particularly if it is for direct marketing purposes |
| Right to Data Portability | You have the right to request your Personal Data in a structured, commonly used, and machine-readable format for transfer to another Controller. |
| Right to Withdraw Consent | You have the right to withdraw your consent for processing at any time, especially for Sensitive Personal Data or marketing communications. |
If you have questions or want to exercise your PDPL rights:
Email: care@diabmart.com
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